Refund policy
We accept return requests within 14 days after your order is delivered.
Eligibility
To be eligible for a return, your item must be unworn, unused, and in the same condition in which you received it, with any original tags and packaging. You’ll also need your receipt or proof of purchase.
Starting a Return
To request a return, contact us at hello@pofflet.com before sending your item back. If your return is accepted, we’ll email you the return address and detailed shipping instructions.
Items returned without prior authorization will not be accepted. Please do not send returns to the address shown on your original package unless instructed to do so by POFFLET.
Return Shipping
Customers are responsible for purchasing a trackable return shipping label for standard returns, including returns made because of a change of mind. Original shipping charges are non-refundable, except where required by law.
If your item arrived damaged or defective, or if you received the wrong item, contact us at hello@pofflet.com. After the issue is reviewed and approved, POFFLET will provide a prepaid return shipping label at no cost to you.
Damages and Issues
Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Please include your order number and clear photographs of the item and packaging, where applicable.
Exceptions and Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, used, altered, or damaged after delivery
- Items missing their original packaging or tags, where applicable
- Personalized or custom-made items
- Gift cards
- Items clearly marked “Final Sale” before purchase
Please contact us at hello@pofflet.com if you have questions about whether a specific item is eligible for return.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item and place a new order after your return is accepted.
Order Cancellations
You may request to cancel an order at any time before it is fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and must follow the return process above.
Refunds
We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. We do not charge a restocking fee.
Your bank or card issuer may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at hello@pofflet.com.
Questions
For questions about returns or refunds, contact us at hello@pofflet.com.