Quick answers about orders, returns, care, and all the little details in between.
What does POFFLET sell?
POFFLET offers modern, easy-to-wear jewelry and hair accessories designed to add a polished, playful detail to everyday looks.
Where can I find details about a specific item?
You can find available material, finish, size, and other details on each product page. If you still have a question, please contact us before placing your order.
What materials are used in POFFLET accessories?
Materials vary by style. Please check each product page for the specific materials and finishes used for that item.
How should I care for my accessories?
To help keep your accessories looking their best, avoid prolonged contact with water, perfume, lotions, and other chemicals. Wipe them gently after wear and store them separately in a cool, dry place.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery destination. Eligible orders of $70 or more receive free standard shipping automatically at checkout.
When will my order arrive?
Available shipping methods and estimated delivery times are shown at checkout based on your delivery destination. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I cancel my order?
You may request to cancel your order at any time before it is fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and must follow our return process. Contact hello@pofflet.com as soon as possible and include your order number.
What is your return policy?
We accept return requests within 14 days after delivery. Items must be unworn, unused, and returned in their original condition with any applicable tags and packaging. Contact hello@pofflet.com before sending anything back; unauthorized returns will not be accepted. Customers are responsible for trackable return shipping for standard returns. Please review our Return Policy for complete eligibility requirements, exceptions, and instructions.
Are any items non-returnable?
We cannot accept returns for items that have been worn, used, altered, or damaged after delivery; items missing applicable original packaging or tags; personalized or custom-made items; gift cards; or items clearly marked Final Sale before purchase. Contact hello@pofflet.com if you are unsure whether an item is eligible.
Do you offer exchanges?
We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and place a new order after your return is accepted.
What if my item arrives damaged or incorrect?
Please contact hello@pofflet.com promptly and include your order number and clear photos of the item and packaging, where applicable. After the issue is reviewed and approved, POFFLET will provide a prepaid return shipping label at no cost to you.
When will I receive my refund?
We’ll notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact hello@pofflet.com.
How can I contact POFFLET?
You can reach us through our Contact page or email hello@pofflet.com. For order-related questions, please include your order number so we can help more quickly.